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How to Order
1. You can place an order at our online store and pay with PayPal account, debit or credit card. We use the most reliable and secure online payment processor PayPal for all the transactions. If you don't have PayPal account, you can pay with your debit or credit cart as a PayPal guest. Please make sure you fill out your full address including postal (zip) code, full name, and primary email address (in case if we need to contact you) as items will be shipped to the address you indicated. If you need items to be shipped to a different address, please fill it out under shipping information during the check out.
2. Alternatively, you can place an order by e-mailing to us the items and the quantity you want to purchase, your name, full address, and email. We will email you PayPal invoice and your order will be processed after the full payment is received.
3. Once we receive your order, we deal with it promtly. Most items that are in stock are dispatched within 2 business days unless otherwise noted. If there is a delay with your order, we will notify you by email. Full payment must be received before the goods are dispatched.
4. Please note that shipping and handling fees are added to the order amount and vary depending on weight and region/distance. We use Canada Post for mailing services. Estimated delivery times:
a) within Canada: 2-4 business days
b) USA: 1- 2 weeks
c) International: 2 weeks or more
All the Customs duties and taxes must be paid by the Buyer. If international order is refused, goods will be destroyed and NO refund will be issued. All sales are final. We may contact you with additional shipping fees on large orders.
5. For all the wholesale/large/bulk orders please contact us directly. We will respond within 48 hours and request all the required information.
6. All prices are in Canadian Dollars.
7. Please remember that all our designs are protected by International Copyright Law and may not be reproduced in whole or in part in any form. The designs are for personal use ONLY and may not be used for re-sale, re-kit or re-distribution in any form without the prior written permission by Cross Stitching Art.
8. If you have any questions, just drop us a line and we will be happy to assist you. Enjoy stitching our designs!